Support
How can we help?
Whether you are choosing your first cane or caring for one you already love, our team is here. Browse the common questions below or send us a note directly.
Frequently asked
How do I choose the right size?
Stand upright with your arms relaxed. The top of the cane should reach the crease of your wrist. Rise comes in four heights from 33" to 36" — most people fall between Medium and Large. Our size guide walks you through it in under a minute.
What is included with my Rise Cane?
Every Rise ships with the folding cane, a soft carry pouch, a replacement rubber foot, and a quick-start card. Everything you need to move freely, right out of the box.
How does the folding mechanism work?
A reinforced internal tension cord and a hidden magnet let Rise fold into four compact sections and lock securely when extended. It opens with a single flick and holds firm with an ISO-certified locking system.
What is your return policy?
We offer free returns on unused items for the first 100 days, alongside a money-back guarantee and warranty. We want you to love everything about Rise.
Do you ship internationally?
Yes. We currently ship across North America, the UK, and the EU, with more regions on the way. Shipping is free on every order.
Send us a note
We usually reply within one business day.
